07 4636 6884

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PATIENT INFORMATION

ABOUT OUR PRACTICE

PATIENT INFORMATION

Westridge Medical offer the best medical care to you and your family. We offer a broad range of medical services and would love to take care of you. 

You can book an appointment online any time, simply click on the Book Now button and book an appointment with the best doctors in Westridge Shopping Centre, Toowoomba.

To see more information about our services, select the service you wish to view.

CONSULTATIONS

Westridge Medical operates on an appointment basis and we also accept walk-in appointments. Please call 0746366884

BOOKED APPOINTMENTS

Most consultations are standard appointments, a full list of fees is available upon request from reception staff. 

URGENT APPOINTMENTS

If your appointment is urgent, our next available GP will see you. Please advise reception if you believe you require an urgent appointment. Urgent appointments will be triaged by the nurse on duty.

WALK-INS

Walk-in appointments are accepted by our practice, however there may be an unavoidable wait as priority is given to patients who have a booked appointment with their GP.

All patients should present their current Medicare Card to reception. At times you may experience a waiting period due to GPs tending to urgent or complex medical issues. We apologise for any inconvenience and appreciate your understanding.

FEES & PAYMENT POLICY
We have decided to continue Bulk billing patients who hold a concession card that includes: Health Care Cards, Commonwealth Senior Health Care Cards, Pensioner Concession card holders, anyone who is under the age of 16 and DVA Card holders.

If you do not hold a concession card there is a fee associated with our services, please see our lovely receptionists for details on pricing.
 
We will continue to charge on a Saturday regardless of concession card holders, and children. 
Please note we only accept a cheque, savings, or credit card as a method of payment. We are able to process Medicare rebates on the same day with a cheque or saving card, otherwise we can send your claim to Medicare and you will receive your payment within 2-3 business days.
We will continue to bulk billing preventative health matters such as: Chronic Conditions Care Plans, Health Assessments, Aboriginal and Torres Strait Islander Health Assessments, Healthy Heart  Checks, ABI’s, Spirometry, ECG’s, DVA gold card holders,patients who are hold health Care Cards, Commonwealth Senior Health Care Cards, Pensioner Concession card holders, anyone who is under the age of 16 and DVA Card holders.
 
We have Direct billing available for Allianz OSHC and Bupa OSHC.
PRIVACY POLICY

Management of Patient Health Information – Our medical centre complies with all confidentiality and privacy obligations. Please refer to our privacy policy, or request a copy from reception. Our privacy policy can also be found here.

PATIENT FEEDBACK & COMPLAINTS

We value your feedback. Should you have a concern please speak with our Practice Manager. Alternatively feedback can be provided via email admin@westridgemedical.com.au or via forms available at reception. Complaints can also be made to the Office of the Health Ombudsman QLD, www.hqcc.qld.gov.au or phone 133 646.

RECALL / REMINDER SYSTEM

Our centre participates in the national, state or territory directory reminder systems, and centre specific reminder systems. This system informs you of recurring healthcare issues such as annual checkups, care planning and immunisations. Please advise reception if you do not wish to receive reminders. Patients will be contacted for recall where clinically indicated.

TELEPHONE POLICY

Most issues are best dealt with in consultation with your GP. Your GP will endeavour to take your call where practical. At times, your GP may be attending to other patients and may need to return your call. Please inform our reception staff if your call is urgent.

TEST RESULTS & REFERRALS

Test results can be obtained in a booked consultation. Referrals to specialists must be made during a consultation and will not be provided from a phone request. In circumstances that can not be avoided GPs may provide repeat referrals or scripts, however this is done at the GPs discretion and may incur a fee.

AFTER HOURS & HOME VISITS

Medical assistance is available after hours through the National Home Doctor Service. Please call 13 7425.

For home visits please call the practice 0746366884

EMERGENCIES

CALL 000 or attend the nearest hospital in an emergency. The nearest hospital to our centre is Toowoomba Hospital
Pechy Street, Toowoomba Qld 4350

+61 7 4616 6000

TRANSLATOR SERVICES

For patients with language difficulties a telephone translator service can be arranged on 131 450. For patients with hearing difficulties an Auslan interpreter can be arranged on 1300 287 526. Please advise our reception staff if you think this might be needed.

VACCINATIONS

Patients are encouraged to take advantage of free vaccines made available by the Federal and State Governments. Please ask our nursing staff or your doctor for further details.

WAITING TIMES

Most consultations are booked in as standard consultations and we do our best to keep to these times to prevent inconvenient delays to you. If you feel that you require a consultation longer than a standard consultation, please inform the staff at reception and they will try and accommodate your needs. When there is an urgent situation eg. a patient has a heart attack, this will take priority over booked patients and may create unforeseen delays.

REPEAT PRESCRIPTIONS

In order to monitor your health and fulfil our ethical and legal responsibilities, we require that you attend your doctor (or if your usual doctor is unavailable, one of the other doctors) in order to receive further prescriptions for your medications.

MEDICAL CERTIFICATE

A medical certificate may only be issued after an examination by a doctor, so you will need to make an appointment to see the doctor.

HEALTH ASSESSMENTS & CARE PLANS

Our practice are able to provide Health Assessments & Chronic Disease Management Plans, please enquire with reception staff.

CANCELLATION POLICY

We understand that unplanned issues can come up and you may need to cancel an appointment. If this happens, we respectfully ask for scheduled appointments to be cancelled at least 2 hours in advance for General Practitioners. Our doctors want to be available for your needs and the needs of all our patients. When a patient does not show for a scheduled appointment, another patient loses an opportunity to be seen.