Kearneys Spring, Toowoomba, 4350, QLD
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Kearneys Spring, Toowoomba, 4350, QLD
You can discuss your concern with your doctor or contact the Practice Manager.
Practice Manager
Westridge Medical
Shop 15, Westridge Shopping Centre
300 West Street
Kearneys Spring QLD 4350
Email: admin@westridgemedical.com.au
Phone: 07 4636 6884
Please provide as much relevant information as possible, including:
You may make a complaint anonymously or use a pseudonym. However, this may limit our ability to investigate the matter, respond to you or resolve your concerns.
We will acknowledge and assess your complaint and may contact you if further information is required.
Privacy complaints will be handled respectfully and as confidentially as reasonably possible. Information about the complaint will only be shared with people who need it to investigate or respond to the matter, or where disclosure is otherwise permitted or required by law.
We aim to respond within a reasonable period, generally within 30 days. If additional time is required, we will advise you where practicable.
We welcome feedback and use complaints to identify opportunities to improve our services, systems and privacy practices.
If you are not satisfied with our response, or we do not respond within 30 days, you may be able to lodge a written privacy complaint with the Office of the Australian Information Commissioner (OAIC).
The OAIC generally requires you to raise the matter with us first and allow us an opportunity to respond.
You can lodge a complaint using the OAIC online privacy complaint form.
For assistance, contact the OAIC:
Phone: 1300 363 992
Email: oaicintake@oaic.gov.au
Post: GPO Box 5288, Sydney NSW 2001
If your complaint concerns a healthcare service or health practitioner rather than the handling of your personal information, you may contact the Office of the Health Ombudsman Queensland.
Phone: 133 OHO (133 646)
Website: www.oho.qld.gov.au